We care deeply that our customers have a great experience with us and we understand that there may be instances where a customer changes their mind. If this happens to be you, while we do not offer refunds, we are happy to exchange your product or offer you credit toward another piece within 14 days of original purchase. Exchange or credit amount given will be equal to the original purchase amount of the item being returned, less any shipping fees. Know that at SoulLoved, we have high standards for the gemstones we use in our pieces, making several of our products limited inventory. If you would like to exchange or get credit toward a piece that is out of stock, understand there may be wait times.
Due to the nature of the work both physically and energetically with custom orders (malas, necklaces, bracelets, essential oil rollers, etc.), no exchanges, refunds, or returns are offered. Please be aware that all sales are final for custom products.
Also, unless otherwise noted, all sales are final on all clearance and discontinued items.
Here at SoulLoved, we are very proud of the craftsmanship that goes into the creation of our products. All of our jewelry is handmade, with a tremendous amount of care, and then personally inspected by our owner to approve of the quality. But because no one is perfect, from time to time we make mistakes too, and something gets past us.
As with all fine jewelry, our pieces are quite delicate in nature. Our jewelry carries a limited warranty of 60 days. If your jewelry breaks within 60 days of purchase, SoulLoved will honor a one-time replacement of that piece due to a production defect. We ask that you please contact us first, send us an emailed photo of the broken piece to firstname.lastname@example.org within the warranty period, and then send the product back to us. Upon receipt, we will repair it or send an entirely new piece out. Please allow 7-10 days after we receive the defective product for the repair to take place, or for the replacement to ship out.
If you are outside of the 60 day warranty and are in need of jewelry repair, you may still contact us, however repairs will incur a fee.